| Contacte con UPS: España |
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Saturday, May 14, 2016
UPS Servicio al Cliente
UPS Servicio al Cliente - Cuando el servicio importa El atento, motivado y competente personal de nuestros Centros de Atención al Cliente UPS le prestará un servicio de elevada calidad ... May 14, 2016
Friday, March 4, 2016
GOOGLE CENSORS INFORMATION
WE HAVE TAKEN NOTE THAT THE BING SEARCH ENGINE HAS PLACED THIS INFORMATION CLEARLY - TO INFORM.
GOOGLE APPEARS TO BE CENSORING THIS SITE - SO WE WILL CLEAN IT UP AND SEND IT TO THE PRESS AND OTHER AVENUES.
AGAIN - OUR INTENTIONS ARE TO INFORM PEOPLE - AND THAT IS WHAT THE INTERNET AND GOOGLE USE TO DO.
GOOGLE APPEARS TO BE CENSORING THIS SITE - SO WE WILL CLEAN IT UP AND SEND IT TO THE PRESS AND OTHER AVENUES.
AGAIN - OUR INTENTIONS ARE TO INFORM PEOPLE - AND THAT IS WHAT THE INTERNET AND GOOGLE USE TO DO.
Wednesday, March 2, 2016
UPS FACEBOOK
In another attempt to tell people that WE DO NOT RECOMMEND UPS - we published links to this site on the UPS FACEBOOK page.
THIS WAS THE MESSAGE:
DO NOT USE UPS SPAIN OR OTHER -- > http://ups-spain.blogspot.com/2015/03/ups-espana.html - http://ups-paypal.blogspot.com
THIS WAS THE MESSAGE:
DO NOT USE UPS SPAIN OR OTHER -- > http://ups-spain.blogspot.com/2015/03/ups-espana.html - http://ups-paypal.blogspot.com
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OUR ANSWER:
Thank you for your prompt reply admitting that UPS CENSORS INFORMATION.
You may read our constructive criticism on the sites posted - "that are not allowed on the page".
We have an SEO team and have / will achieve good serps.
Best of Luck!
MARCH 4th 2016 >>
Sunday, March 1, 2015
UPS ESPAÑA
UPS ESPAÑA
This is a true story. It shows how UPS functions in Spain !!JULY 3, 2013 - We phoned UPS ESPAÑA - to ask for a commercial contract - pricing - contracts - etc.
We did not continue. NOTES: Prices too high - we do not like the agent Jorge Hernanz.
THURSDAY - FEBRUARY 19, 2015 - We phoned again. Prices were better - HIGHER THAN OTHER ACCOUNTS WE HAVE.
We signed and emailed the contract that afternoon. They said we would be in the system - with internet access - by the end of the next day (Friday the 20th) - the internet account would show our prices 24 hours later.
They said they would walk us through the first times - when using the UPS ESPAÑA website
MONDAY - FEBRUARY 23, 2015 - We decided to ship a package through UPS ESPAÑA:
THE HORROR STORY BEGAN THE FIRST DAY.
THIS SITE IS OPEN FOR COMMENTS.
Thursday, February 26, 2015
UPS CUSTOMER SERVICE SPAIN
CUSTOMER SERVICE SPAIN - UPS RECORDING 2 - TELEPHONE IS NOT FREE LIKE IN THE US - UPS ESPAÑA - NUMERO TEL.: 902 88 88 20
Vía de los Poblados, 1 - Edificio Alvento 2
28033 Madrid
Spain
Tel.: 902-88-88-20
WE FOUND THIS ON THE INTERNET - UPS TELEFONO GRATUITO
917797373
NEW "COMMERCIAL AGENT" 3 - RECORDING DIVIDED IN TWO - (GRABACION DIVIDIDA EN DOS) -
42 MINUTES OF RUN-AROUNDS - INTERRUPTING OUR WORK FLOW - BACKED UP FROM UPS SPAIN´S INEFFICIENCY
SINCE THIS NEW COMMERCIAL AGENT (MANUELA) - WANTED AN EXPLANATION - WE TRIED TO READ THE EMAILS EXCHANGED - AS SHE APPARENTLY HAD NO KNOWLEDGE ABOUT OUR CLAIM.
INEFFICIENT?
OF COURSE.
SHE SHOULD HAVE JUST READ THE EMAILS - BEFORE CALLING.
IT IS CLEARLY DOCUMENTED.
UPS ESPAÑA - STOP WASTING OUR TIME
INTERRUPTING OUR WORK FLOW - AND AFTER SPENDING SEVEN HOURS FOUR DAYS EARLIER - TO SEND ONE PACKAGE -
ALL DAY THE NEXT DAY WITH EMAILS TO AND FROM THE UPS COMMERCIAL AGENT ABOUT THAT ONE SHIPMENT ---
"BICKERING" ABOUT 17.10 + 1.70 EUROS - YET MORE IMPORTANT TO US -- THE FACT THAT THE EVENTS WERE COMPLETELY TWISTED FROM REALITY.
YES WE HAD TO PULL UP OUR NOTES - METICULUOUSLY RECORDED - TO SPEAK WITH THIS NEW AGENT - FOUR DAYS LATER.
IF SHE HAD READ THE EMAILS EXCHANGED - WE WOULD HAVE NOT LOST 42 MINUTES + THE ATTITUDE THIS SECOND AGENT HAD - WAS QUITE IRRITATING.
IT WAS LIKE TALKING TO THE WALL - OR OUR CLEANING LADY - WHO IS ILLITERATE.
SHE (MANUELA) - LIKED TO TALK - SHOW HER AUTHORITY AND IMPORTANCE - YET DID NOT SEEM TO LISTEN WELL --- WHEN WE WERE ABLE TO PUT IN A WORD EDGEWISE.
WE ALL KNOW - "THE DEVIL IS IN THE DETAIL" - AND WE ARE CAREFUL ABOUT DOCUMENTING ALL.
PERSONALLY - I WOULD RATHER HAVE ALL OF MY TEETH PULLED WITHOUT ANESTHESIA - THAN LISTEN TO ANOTHER ROUND OF HOGWASH.
NOTES:
TODAY - FRIDAY - FIVE DAYS AFTER ONE SHIPMENT WAS FINALLY MADE - WE STILL DO NOT KNOW THE PRICE WE WILL HAVE TO PAY.
THIS MANUELA NEVER SENT AN EMAIL CONFIRMING WHAT SHE HAD SAID.
WE ONLY HAVE - A CANCELED RECEIPT - WITH A CANCELED TRACKING NUMBER - WITH A CANCELED RETAIL PRICE (NOT OUR PRICE AS OFFERED BY UPS) - AND PROOF THAT THE CANCELED SHIPMENT - WITH A CANCELED TRACKING NUMBER ARRIVED - DATED SCREEN SHOTS ABOVE.
ONCE PACKAGES ARE PROCESSED - WE ALWAYS SEND AN EMAIL TO OUR CUSTOMERS - CONFIRMING THE TRACKING NUMBER AND A LINK TO TRACK.
FOR SHIPMENTS FROM THE STATES - WE ALSO SIGN BOTH OURSELVES AND THE CUSTOMER TO TRACKING NOTIFICATIONS BY EMAIL - WHICH WE DID WITH THIS FIRST UPS SHIPMENT FROM SPAIN.
WE HAVE BEEN SELLING ON THE INTENET SINCE 2000 - AND LEARNED TO DOCUMENT ALL METICULOUSLY.
WE TAKE DETAILED PHOTOS OF EACH PACKAGE - INSIDE AND OUT - IN CASE THERE ARE ANY DISPUTES.
WE HAVE NOT PUBLISHED THE FIRST RECORDING AS IT WAS RECORDED WITHOUT ADVISING (DUAL CONSENT) - WHICH IS NOT A LEGAL REQUIREMENT IN SPAIN - YET WE PREFER TO BE CAREFUL.
ANYONE WHO DECIDES TO USE UPS IN SPAIN SHOULD THINK TWICE - IF THEY DO NOT WANT TO WASTE DAYS OF TIME AND UNNECESSARY AGGRAVATIONS.
902 NUMBERS
The client pays the full cost of these calls which is less than the standard rate for an "interprovincial" (national) call using Telefónica. In this case the company only wishes to receive calls from people prepared to pay the full cost of contacting the company.
CALL COSTS
The cost in eurocents of calls to these numbers is set out below:
900 numbers - Free
901 numbers - Connection Peak Off-peak
Provincial: 4,51 4,05 2,01
Interprovincial: 4,51 4,05 2,01
Mobile: Price differs with each mobile phone company
Provincial: 4,51 4,05 2,01
Interprovincial: 4,51 4,05 2,01
Mobile: Price differs with each mobile phone company
902 numbers: Connection Peak Off-peak
Provincial: 9,02 8,10 4,03
Interprovincial: 9,02 8,10 4,03
Mobile: Price differs with each mobile phone company
28033 Madrid
Spain
Tel.: 902-88-88-20
WE FOUND THIS ON THE INTERNET - UPS TELEFONO GRATUITO
917797373
THIS SITE IS OPEN FOR COMMENTS.
CUSTOMER SERVICE - 4.25 MINUTOS
NOTE - WE PUT OUR PHONE ON LOUDSPEAKER - THEREFORE THE RECORDINGS ARE BAD QUALITY.
WE WILL CLEAN THEM UP AND POST IN YOUTUBE.
WE WILL CLEAN THEM UP AND POST IN YOUTUBE.
-------------------------------------------------
Entitled "BLAME THE VICTIM"
42 MINUTES OF RUN-AROUNDS - INTERRUPTING OUR WORK FLOW - BACKED UP FROM UPS SPAIN´S INEFFICIENCY
SINCE THIS NEW COMMERCIAL AGENT (MANUELA) - WANTED AN EXPLANATION - WE TRIED TO READ THE EMAILS EXCHANGED - AS SHE APPARENTLY HAD NO KNOWLEDGE ABOUT OUR CLAIM.
INEFFICIENT?
OF COURSE.
SHE SHOULD HAVE JUST READ THE EMAILS - BEFORE CALLING.
IT IS CLEARLY DOCUMENTED.
UPS ESPAÑA - STOP WASTING OUR TIME
PART 1 - 18 MINUTES
MINUTE 3.12 - WE ARE TOLD THAT SHE DOES NOT LIKE OUR TONE OF VOICE ... IT JUST GOES DOWNHILL FROM THERE.
PART 2 - 19 MINUTES
PART 2 - 19 MINUTES
NOTE - WE ARE CUT OFF CONSTANTLY -- EXHAUSTING.
MINUTE 17.12 - PLEASE DO NOT CALL AGAIN - SEND US AN EMAIL - WE CANNOT SPEND MORE TIME ON THE PHONE !!!
WE THOUGHT - ANOTHER VERBAL MARATHON WITH THIS LADY IS UNCALLED FOR.
MANUELA INSISTED SHE WOULD CALL IF SHE FELT THIS
TO BE THE BEST SOLUTION.
WE INSISTED THAT SHE SHOULD ONLY EMAIL US.
SHE HUNG UP ON US.
MINUTE 17.12 - PLEASE DO NOT CALL AGAIN - SEND US AN EMAIL - WE CANNOT SPEND MORE TIME ON THE PHONE !!!
WE THOUGHT - ANOTHER VERBAL MARATHON WITH THIS LADY IS UNCALLED FOR.
MANUELA INSISTED SHE WOULD CALL IF SHE FELT THIS
TO BE THE BEST SOLUTION.
WE INSISTED THAT SHE SHOULD ONLY EMAIL US.
SHE HUNG UP ON US.
INTERRUPTING OUR WORK FLOW - AND AFTER SPENDING SEVEN HOURS FOUR DAYS EARLIER - TO SEND ONE PACKAGE -
ALL DAY THE NEXT DAY WITH EMAILS TO AND FROM THE UPS COMMERCIAL AGENT ABOUT THAT ONE SHIPMENT ---
"BICKERING" ABOUT 17.10 + 1.70 EUROS - YET MORE IMPORTANT TO US -- THE FACT THAT THE EVENTS WERE COMPLETELY TWISTED FROM REALITY.
YES WE HAD TO PULL UP OUR NOTES - METICULUOUSLY RECORDED - TO SPEAK WITH THIS NEW AGENT - FOUR DAYS LATER.
IF SHE HAD READ THE EMAILS EXCHANGED - WE WOULD HAVE NOT LOST 42 MINUTES + THE ATTITUDE THIS SECOND AGENT HAD - WAS QUITE IRRITATING.
IT WAS LIKE TALKING TO THE WALL - OR OUR CLEANING LADY - WHO IS ILLITERATE.
SHE (MANUELA) - LIKED TO TALK - SHOW HER AUTHORITY AND IMPORTANCE - YET DID NOT SEEM TO LISTEN WELL --- WHEN WE WERE ABLE TO PUT IN A WORD EDGEWISE.
WE ALL KNOW - "THE DEVIL IS IN THE DETAIL" - AND WE ARE CAREFUL ABOUT DOCUMENTING ALL.
PERSONALLY - I WOULD RATHER HAVE ALL OF MY TEETH PULLED WITHOUT ANESTHESIA - THAN LISTEN TO ANOTHER ROUND OF HOGWASH.
WHO IN THE WORLD HAS TIME?
WE DO.
THIS IS A MATTER OF PRINCIPAL.
NOTES:
| MANUELA LLAMADA TELEFONICA 26 FEB - JUEVES 10.18 HORAS | |||||
| 91 779 73 00 | |||||
| 10.18 - | CALLED | ||||
| 11.00 - | CALL OVER | ||||
| 36.51 MINUTES - RECORDED TOTAL TIME 42 MINUTES | |||||
 |
| UPS SPAIN - two voided shipments |
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| UPS SPAIN - voided bill - second shipment |
 |
| VOIDED SECOND SHIPMENT - CORRESPONDING TRACKING # |
 |
| VOIDED SHIPMENT - CORRESPONDING TRACKING # PACKAGE ARRIVES |
TODAY - FRIDAY - FIVE DAYS AFTER ONE SHIPMENT WAS FINALLY MADE - WE STILL DO NOT KNOW THE PRICE WE WILL HAVE TO PAY.
THIS MANUELA NEVER SENT AN EMAIL CONFIRMING WHAT SHE HAD SAID.
WE ONLY HAVE - A CANCELED RECEIPT - WITH A CANCELED TRACKING NUMBER - WITH A CANCELED RETAIL PRICE (NOT OUR PRICE AS OFFERED BY UPS) - AND PROOF THAT THE CANCELED SHIPMENT - WITH A CANCELED TRACKING NUMBER ARRIVED - DATED SCREEN SHOTS ABOVE.
ONCE PACKAGES ARE PROCESSED - WE ALWAYS SEND AN EMAIL TO OUR CUSTOMERS - CONFIRMING THE TRACKING NUMBER AND A LINK TO TRACK.
FOR SHIPMENTS FROM THE STATES - WE ALSO SIGN BOTH OURSELVES AND THE CUSTOMER TO TRACKING NOTIFICATIONS BY EMAIL - WHICH WE DID WITH THIS FIRST UPS SHIPMENT FROM SPAIN.
WE HAVE BEEN SELLING ON THE INTENET SINCE 2000 - AND LEARNED TO DOCUMENT ALL METICULOUSLY.
WE TAKE DETAILED PHOTOS OF EACH PACKAGE - INSIDE AND OUT - IN CASE THERE ARE ANY DISPUTES.
 |
| 23 FEB 2015 - ORDER NUM. XXXX - 50 X 50 X .6 CM |
WE HAVE NOT PUBLISHED THE FIRST RECORDING AS IT WAS RECORDED WITHOUT ADVISING (DUAL CONSENT) - WHICH IS NOT A LEGAL REQUIREMENT IN SPAIN - YET WE PREFER TO BE CAREFUL.
ANYONE WHO DECIDES TO USE UPS IN SPAIN SHOULD THINK TWICE - IF THEY DO NOT WANT TO WASTE DAYS OF TIME AND UNNECESSARY AGGRAVATIONS.
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