UPS

UPS

MARCH 1 - 5, 2016

Book your UPS parcel delivery through UPS Today to take advantage of the best courier services available from UPS and all at a great price.

UPS FINALLY HAS A NEW WEB SITE. No it is a UK Service.








We shipped a package February 22 2016 to Italy - using our Company Account - with the Company Agreement.

WE COPIED THE UPS "Internet Shipping_ Shipment Receipt" - pdf - TWO PAGES - after confirming the data required.

(CUSTOMER AND OUR COMPANY INFORMATION HAS BEEN REMOVED):






The old archaic site showed 72.79 Euros for this shipment - including a 6 Euro collection charge we never were informed of previously - nor agreed to.

THE MANY TYPICAL SMALL WRITINGS AND ENDLESS LINKS TO ANY OF THE 715,000 ups.com internet pages where UPS tells you to go to -- ups.com - to find out impossible information to find - unless you want to wade through 715,000 pages for the rest of eternity ...



The package weighs 2.61 kilos
50 x 50 x 6 cm / 5000 = 3 KILOS


We ALWAYS document - meticulously - each package sent - with photographs - and strongly recommend you doing the same.

"A PICTURE IS WORTH A MILLION WORDS"

... and UPS loves to run you around !!!

We have done this since beginning sales in 1995.

WE HAVE COLORED OUT THE ADDRESSES - THE ORIGINAL THREE PHOTOGRAPHS (BELOW) WERE SENT - TWICE - TO INES CAMACHO UPS BILLING

YOU CAN SEE THE PACKAGE MEASURES
50 X 50 X 6 cm.


https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiCuWh21zXZ5lYOFhXPrgCCVRSgPZDrB9joO1NKYDce8CDllzXfnnvZsM9RJg4_tkL01m42sH6pfNaGIaL4pAT5QhDpRu7mJJVcvpUp38jf9eiyRusxYtV8NDlUyOtZUPPUDZwa4XaVuLDA/s1600/UPS-SCANER-2.jpg














We have been shipping the same exact products since 1995 - 21 YEARS.

The packaging is a precisely cut foam board box - 1.5 x 49.8 x 49.8 cm.

Four packages = 1.5 x 4 = 6 cm.
( 2.54 cm. = 1 inch )

There is no extra bubble - just the brown wrapping paper - extremely tightly pulled - seen in the images.

After just wrapping - air is still around - we place weight overnight - the measurement is 6 cm. - unless the package met another and became pregnant ?




-------------------------------------------------

WE COULD NOT SEE THE FINAL BILL IN THE ONLINE "BILLING CENTER"




We asked UPS to email and mail the final bill - before charging our bank account - for  our approval - THROUGH THEIR ARCHAIC CONFUSING WEBSITE.






ANOTHER RECOMMENDATION FOR YOU - IF YOU ARE NOT FAMILIAR WITH THE CARRIERS´ "TRICKS",


Customer By CSS Email (UPS E-mail Communications) (01/03/2016 01.01 PM)  U.S. Eastern Standard Time (US EST)
Your Name: XXXX
Your E-mail Address: XXXX
Support Category: Billing
Support Topic: Invoice
Are you the ...:
Your Telephone: XXXX
Is this shipment domestic or international? International
Country: Spain
Account Number: XXXX
Invoice Number or Invoice Date: 22 Feb 2016
Tracking Number(s): 1ZA442..........
Collection Record Number(s):
What is your question or comment? 
WHAT IS THE AMOUNT THAT WILL BE CHARGED FOR THIS SHIPMENT.
PLEASE EMAIL AND MAIL FINAL INVOICE.




UPS ANSWER - 24 HOURS LATER >>>

Subject

Billing / Invoice
Response By Email (Pilar Machuca) (02/03/2016 06.00 AM)  U.S. Eastern Standard Time (US EST)
Dear Mr. xxx,

Thank you for your request.

We have sent notification to our Billing/Account Receivable department and they will contact you in about 24 hours (before tomorrow 3rd at 12:00hrs) to provide you with the amount charged.

Alternatively, if you need to directly contact to your A.R. agent, you may also dial 91 7797373.

If we may assist you in the future, do not hesitate to let us know.

For further information, please visit www.ups.com.


With best regards,

Pilar Machuca

Customer Service
United Parcel Service España Ltd y Cia SRC.
Parque Empresarial Alvento, Vía de los Poblados 1, Edificios C-D, 28033 Madrid, España. Inscrita en el Registro Mercantil de Madrid, Tomo 1212, Sección 8ª, Libro 0, Folio 80, Hoja M-5407, Inscripción 53. N.I.F. C-28328508




-------------------------------------------

WE SIMPLY WANTED WHAT WE REQUESTED --- NO TIME WASTING PHONE CALLS WERE NECESSARY.

JUST FACTS - EMAIL AND MAIL THE FINAL INVOICE.

-------------------------------------------


INES CAMACHO FROM BILLING PHONED - FEBRUARY 2, 2016 - INTERRUPTING THE MORNING



1
WE ASKED HOW TO ACCESS THE FAMOUS "BILLING CENTER".

INES GAVE US A 9 DIGIT CODE THEN A NINE DIGIT PASSWORD.
(THE CODES DO NOT WORK - UPS DOES NOT SEEM TO WANT US TO BE ABLE TO ACCESS THE BILLING CENTER)



2
WE COMPLAINED ABOUT THE PICK-UP FEE - WHICH IS NOT IN OUR CONTRACT WITH UPS AND ...

SHE ... BABBLED ... ABOUT THE NEW RULES PUBLISHED ON THE FAMOUS UPS WEBSITE THAT WAS PUBLISHED JANUARY 1ST 2016 .... COMPLETELY ILLEGAL OF COURSE BY ALL CONSUMER LAWS -- 

3
WE TOLD HER WE HAD REQUESTED A DIFFERENT REP OVER A YEAR AGO - WHO SPEAKS GOOD ENGLISH

AND - 

AFTER CUTTING HER OFF ---- 

INES FINALLY EMAILED WHAT WE REQUESTED ONLINE - A FIVE PAGE PDF - NOT CLEAR:

(IN BETWEEN A REP WHO SPEAKS ENGLISH PHONED TO REITERATE A MILLION TIMES ABOUT THE NEW "PICK UP" / COLLECTION FEE STORY)


LOOK. The final bill is 90.58 euros >>


            Buenos días:
            Como hemos quedado en nuestra conversación telefónica, adjunto archivo PDF de la factura nº 201610045225 de 90.58 € que han solicitado a través de nuestra línea de atención telefónica.
            Muchas gracias, saludos.

Inés Camacho
Gestión de Cobros
cid:image001.jpg@01CEC5C3.D8DF71E0 United Parcel Service
Vía de los Poblados, 1. Edif. D 4ª
28033 Madrid. Spain
( Tlf: 917797543
7  Fax: 917797544
*  Email:
ines.camacho@europe.ups.com
United Parcel Service España Ltd y Cía SRC. Domicilio Social: Parque Empresarial Alvento, Vía de los Poblados 1, Edificios C-D, 28033 Madrid, España. Inscrita en el Registro Mercantil de Madrid, Tomo 1212, Sección 8ª, Libro 0, Folio 80, Hoja M-5407, Inscripción 53. C.I.F. C-28328508. Autorización de Transporte no. OT-10245639-1 expedida por la Dirección General de Transportes de la Comunidad Autónoma de Madrid.

"Good Morning:
            As agreed in our telephone conversation, attached PDF invoice No. 201610045225 of 90.58 € file you have requested through our hotline.
            Thank you very much, greetings."

----------------------------


The INVOICE Ines emailed is five pages long - we waded through all the unneccesary spaces and data:


The package weighs 2.61 kilos
50 x 50 x 6 cm / 5000 = 3 KILOS

UPS tries to charge us for 51 x 51 x 9 cm.
The date on the invoice is March 1 2016 - when we requested the invoice - not February 26th 2016 - when the service was rendered.

Usually the Fuel Surcharge is a % of the discounted price

Hmmmm ...


WE ANSWERED INES´ EMAIL - ATTACHING THE THREE PHOTOS SEEN ON THIS PAGE >>



Enviado el: miércoles, 02 de marzo de 2016 13:26
Para: Camacho Ines (SPA1IXC)
Asunto: RE: PDF FACTURA UPS 201610045225

Dimensiones auditadas = 51 x 51 x 9 cm
Dimensiones introducidas por el cliente = 50 x 50 x 6 cm

72,79 EUR - 6,00 EUR

Esperamos una factura acorde a las medidas UPS Internet Shipping_ Shipment Receipt -  y según condiciones del contrato vigente.

Best Regards,






"audited Dimensions = 51 x 51 x 9 cm
Dimensions introduced by the customer = 50 x 50 x 6 cm

72.79 EUR - 6,00 EUR

We expect a bill reflecting the measurements on the UPS Internet Shipping_ Shipment Receipt - and following the conditions of the current contract."


------------------------------------------------------


INES´ ANSWER TO OUR EMAIL >>


From: Ines.Camacho@europe.ups.com [mailto:Ines.Camacho@europe.ups.com]
Sent: Wednesday, March 02, 2016 1:49 PM
To: XXXXXX
Subject: RV: PDF FACTURA UPS 201610045225 




            Buenos días XXX:
            Adjunto información de la auditoría de peso realizad por UPS:


(NOTICE THE DATE ABOVE 02 March 2016 ???)

            El peso facturado es el correcto ya que el paquete ha pasado por el escáner.
            Adjunto PDF de la hoja de nuestra tarifa general donde puede encontrar como se realizan los cálculos de los pesos de los envíos, si hace la fórmula, le saldrá el peso final.
            Muchas gracias, saludos. 





 "Good morning XXX:
            Deputy audit information by UPS Realize weight:


 Chargeable weight is correct because the package has passed through the scanner.

            PDF attached sheet of our general rate where you can find the calculations of weights ships, if you use the formula, you will see the final weight.


            Thank you very much, greetings. 




HELLO .....


THE EXTRA 3 CM (9 cm vs OUR 6 cm) - UPS DEFENDS WITH THEIR SCANNER STORY - WOULD BE OVER AN INCH MORE.

PHOTO ABOVE - HOLDING CAMERA WITH RIGHT HAND - LEFT HAND ON PACKAGE BEFORE AIR SETTLED THE NEXT DAY (WITH WEIGHT)

IMPOSSIBLE.



THE EXTRA 1 CM (51 CM VS OUR 50 CM) - UPS DEFENDS WITH THEIR SCANNER STORY - WOULD BE OVER 1/2 AN INCH MORE.
https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiCuWh21zXZ5lYOFhXPrgCCVRSgPZDrB9joO1NKYDce8CDllzXfnnvZsM9RJg4_tkL01m42sH6pfNaGIaL4pAT5QhDpRu7mJJVcvpUp38jf9eiyRusxYtV8NDlUyOtZUPPUDZwa4XaVuLDA/s1600/UPS-SCANER-2.jpg







IMPOSSIBLE.
----------------------

WE ANSWERED INES´ EMAIL - ATTACHING THE THREE PHOTOS SEEN ON THIS PAGE - AGAIN >>


Sent: Wednesday, March 02, 2016 1:56 PM
To: 'Ines.Camacho@europe.ups.com'
Subject: RE: PDF FACTURA UPS 201610045225

El peso facturado es el correcto ya que el paquete ha pasado por el escáner.

MIRAD LAS FOTOGRAFIAS.
LOS PRODUCTOS NO MIDEN 51 x 51

(WE REMOVED - THE LINK TO OUR PRODUCT FROM THIS SITE)
Miden – desde 1995 -- 50 x 50.

Best Regards,



"Chargeable weight is correct because the package has passed through the scanner.

LOOK AT THE PHOTOS.
THE PRODUCTS DO NOT MEASURE 51 x 51

(WE EMAILED A LINK TO THE EXACT PRODUCT - AND HAVE REMOVED - THE LINK TO OUR PRODUCT FROM THIS SITE)

They Measure - since 1995 - 50 x 50.








------------------------------------------------



NO ANSWER FROM UPS - INES CAMACHO 
TLF. 91 779 75 43

WE ALSO RECORD ALL TELEPHONE CALLS - AND RECOMMEND THAT YOU DO THE SAME.


-------------------------------------------------------------------------------


CONCLUSIONS >>


The customers had paid us $78 for shipping.

We shipped for 72 euros - the same amount more than less at the daily exchange rate.

.

UPS tries to show the shipment measures more than the photos we took.

WE HAVE BEEN SHIPPING THE SAME EXACT PRODUCTS FOR 21 YEARS.



Had we shipped on the new UPS website - WITH NO SPECIAL COMPANY CONTRACTS >>

It would have cost us 15.66 Euros - 2 - 3 days.



Package left our office February 22 am - arrived February 26 - 4 days later - by UPS EXRESS SAVER



The Panel above shows UPS´ erroneous measurements applied (51 x 51 x 9 cm)





TRY FOR YOURSELVES:





PACKAGE SPAIN TO ITALY:

51 x 51 x 9 cm 3 kilos (ERRONEOUS UPS SCANNER STORY)

postcodes: 28036 to 52044


WE ADDED 880 EUROS ($920) INSURANCE - THE PURCHASE PRICE OUR CUSTOMER HAD PAID - FOR FOUR ITEMS - NOT INCLUDING SHIPPING.

NOW LOOK






THE EXTRA 3 CM - UPS DEFENDS WITH THEIR SCANNER STORY - WOULD BE OVER AN INCH MORE.

WE WRAP - PULL THE WRAPPING PAPER - AS TIGHT AS POSSIBLE - TO PROTECT THE FOAM BOARD BOXES.



--------------------------------------------------------

PROBLEM -- THE PACKAGE DOES NOT MEASURE WHAT UPS CLAIMS.

FRAUD

LOOKS LIKE IT TO US. 

FALSIFYING A PRIVATE DOCUMENT IN SPAIN IS A CRIMINAL OFFENSE - PRISON.

FALSIFY -- alter (information, a document, or evidence) so as to mislead


FIRST TIME ... 

NO.

WE HAVE BEEN MAKING THESE SAME EXACT PRODUCTS SINCE 1995 AND SHIPPING WORLDWIDE SINCE.



THE SHIPPING COMPANIES ALWAYS TRY TO SLIP THESE STORIES INTO BILLINGS - TAKEN FROM OUR BANK ACCOUNTS A MONTH OR LONGER LATER.


PLEASE ...


ALWAYS DOCUMENT WHAT YOU SHIP WITH PHOTOGRAPHS.


WE DO - - INSIDE AND OUTSIDE - ALL CONTENTS TO THE MAXIMUM DETAIL.

WE ONLY EMAILED THREE PHOTOGRAPHS TO UPS - OUT OF 78++ TAKEN.

IF THERE IS A CUSTOMER QUESTION - COMPLAINT ( WE HAVE HAD VERY FEW ) OR A DISPUTE - YOU COULD FIND ---- SIX MONTHS AFTER SHIPPING - A CREDIT CARD ISSUER CLAIMING A CHARGEBACK.



ALWAYS FIND OUT THE FINAL UPS BILL / INVOICE - BEFORE TIME PASSES AND YOU ARE TOO BUSY TO CHECK.








... delito de falsificación de documento privado, penado con prisión de seis meses a dos años, y tentativa de delito de estafa, suponiendo que la indemnización sea superior a 400 euros, en caso contrario sería de falta, penada con prisión de tres a seis meses por ser tentativa, si la estafa se hubiera consumado sería de seis meses a tres años.

... Crime of forgery of private documents, punishable by imprisonment of six months to two years, and attempted crime of fraud, assuming that compensation exceeds 400 euros, otherwise would be missing, punishable by imprisonment of three to be tentative six months, if the scam had been accomplished - it would be six months to three years.



ESPAÑA FALSIFICACION DOCUMENTO PRIVADO LEY

GOOGLE SEARCH

http://noticias.juridicas.com/base_datos/Penal/lo10-1995.l2t18.html




Artículo 390
1. Será castigado con las penas de prisión de tres a seis años, multa de seis a veinticuatro meses e inhabilitación especial por tiempo de dos a seis años, la autoridad o funcionario público que, en el ejercicio de sus funciones, cometa falsedad:
  • 1.º Alterando un documento en alguno de sus elementos o requisitos de carácter esencial.
  • 2.º Simulando un documento en todo o en parte, de manera que induzca a error sobre su autenticidad.
  • 3.º Suponiendo en un acto la intervención de personas que no la han tenido, o atribuyendo a las que han intervenido en él declaraciones o manifestaciones diferentes de las que hubieran hecho.
  • 4.º Faltando a la verdad en la narración de los hechos.
2. Será castigado con las mismas penas a las señaladas en el apartado anterior el responsable de cualquier confesión religiosa que incurra en alguna de las conductas descritas en los números anteriores, respecto de actos y documentos que puedan producir efecto en el estado de las personas o en el orden civil.








WE DID EMAIL A FORMAL NOTIFICATION THAT THE INVOICE WILL NOT BE ACCEPTED - AND THAT WE WILL RETURN ANY INCORRECT AMOUNTS FROM OUR BANK.



De: xxxxx
Enviado el: jueves, 03 de marzo de 2016 12:35
Para: Camacho Ines (SPA1IXC)
Asunto: NOTIFICATION - NO ACEPTAMOS FACTURA - FW: PDF FACTURA UPS 201610045225

Estimada Sra. Camacho,

Tomamos nota que Ud. No contesta.
Esperamos una factura acorde a las medidas UPS Internet Shipping_ Shipment Receipt - y según condiciones del contrato vigente hoy.


Best Regards,



Dear Ms. Camacho,
We note that you have not answered.
We expect a bill according to UPS Internet Shipping_ measures Shipment Receipt - and as conditions of the current contract today .




INES´ EMAIL >>


From: Ines.Camacho@europe.ups.com [mailto:Ines.Camacho@europe.ups.com]
Sent: Thursday, March 03, 2016 12:47 PM
To: XXX
Cc: Jose.Martin@ups.com
Subject: RE: NOTIFICATION - NO ACEPTAMOS FACTURA - FW: PDF FACTURA UPS 201610045225

            Buenos días xxx:
            He pasado su reclamación sobre el peso al Dpto de Facturación, en cuanto tenga respuesta, le informamos de si corresponde la diferencia de peso que nos indicaba.
            En el caso de que corresponda la diferencia de peso dimensional facturado, se emitirá una nota de crédito, si no corresponde la factura que tiene en su poder es la que tendrán que liquidar.
            Muchas gracias, saludos.

Inés Camacho
Gestión de Cobros
cid:image001.jpg@01CEC5C3.D8DF71E0 United Parcel Service
Vía de los Poblados, 1. Edif. D 4ª
28033 Madrid. Spain
( Tlf: 917797543
7  Fax: 917797544
*  Email: ines.camacho@europe.ups.com
United Parcel Service España Ltd y Cía SRC. Domicilio Social: Parque Empresarial Alvento, Vía de los Poblados 1, Edificios C-D, 28033 Madrid, España. Inscrita en el Registro Mercantil de Madrid, Tomo 1212, Sección 8ª, Libro 0, Folio 80, Hoja M-5407, Inscripción 53. C.I.F. C-28328508. Autorización de Transporte no. OT-10245639-1 expedida por la Dirección General de Transportes de la Comunidad Autónoma de Madrid.

            Good morning xxx:
            I've sent your complaint about the weight to the Billing Department, as soon as I have a response I will inform you if the weight difference you indicate to us corresponds .
            In the event that the difference in dimensional weight corresponds, a credit note will be issued, if not the bill that you have in  possession is what you will have to liquidate (pay).

            Thank you very much, greetings.





(Tell us what the billing Department - Ines´ Department - figures into making a final decision here)






WE ANSWERED INES´ EMAIL - WITH A FINAL NOTICE >>


From: xxx
Sent: Thursday, March 03, 2016 1:11 PM
To: 'Ines.Camacho@europe.ups.com'
Subject: NOTIFICACION FINAL -- RE: NOTIFICATION - NO ACEPTAMOS FACTURA - FW: PDF FACTURA UPS 201610045225

Estimada Sra. Camacho,

Con esta notificación – sentimos comunicarles que:
  • ·       No aceptamos su factura  - 201610045225 (adjunto).
  • ·       El pago será rechazado por nuestro banco por falta de nuestra conformidad -  documentado con 78 fotografías que Uds. pueden solicitarnos.
Las “Dimensiones auditadas = 51 x 51 x 9 cm (según el “escáner” de UPS)” – no son correctas.

Nuestras “Dimensiones introducidas por el cliente = 50 x 50 x 6 cm” - (tres fotografías adjunto / insertadas) – peso 2.61 kilos – son correctas y documentadas con 78 fotografías tomadas.

72,79 EUR - 6,00 EUR “Recogida” - Subtotal Collection Charges

Esperamos una NUEVA factura hoy:
  • ·       Clara,
  • ·       Concisa,
  • ·       Correcta, y
acorde a las medidas “UPS Internet Shipping_ Shipment Receipt” (Adjunto) -  y según las condiciones del contrato vigente – como dicta la ley:
.

Les recordamos que siempre – desde 2001 – tomamos fotografías detalladas de todas las ventas - envíos.

REF.: -
·        
SECCIÓN 2.ª DE LA FALSIFICACIÓN DE DOCUMENTOS PRIVADOS - Artículo 395.

Recomendamos que revisen los “escáneres” de UPS – ya que no coinciden con las imágenes tomadas y enviadas dentro de este escrito.




Electronically Signed and Dated,
xxx

Dear Ms. Camacho,
With this notification - we are sorry to report that:
  • ·   We do not accept your bill   - 201610045225 (attached).
  • ·     The payment will be rejected by our bank for our lack of compliance - documented with 78 photographs that you may ask to see.
The "audited Dimensions = 51 x 51 x 9 cm (according to the UPS" scanner ")" - are not correct.

Our "Dimensions made by the customer  = 50 x 50 x 6 cm" - (three photographs attached / inserted) - weight 2.61 kilos - are correct and documented with 78 photographs taken.

72.79 EUR - 6.00 EUR "Collection" - Subtotal Collection Charges

We expect a new invoice today:
  • ·       Clear,
  • ·        Concise,
  • ·       Corrected and

according to the measures "UPS Internet Shipping_ Shipment Receipt" (Attached) - and under the conditions of the current contract - as dictated by the law:


We remind you that we always - since 2001 - take detailed photographs of all sales - shipments.

REF.: -
·        
SECTION 2. FAKE DOCUMENTS PRIVATE - Article 395.

We recommend that you review the UPS "scanner"  - because it does not match the images taken and sent within this notice.



"... si no corresponde la factura que tiene en su poder es la que tendrán que liquidar."



TRULY UPS - WE GREW OUT OF AUTHORITY TRIPS LONG AGO. THIS IS BUSINESS - AND NOT MONKEY BUSINESS.










WHO HAS THE TIME FOR THIS !!!!


UPS HAS A HUGE POOL OF PEOPLE WORLDWIDE TRAINED TO INTIMIDATE - AS SEEN ABOVE AND THROUGHOUT THIS SITE.


WE HOPE OUR EFFORTS WILL HELP OTHERS FROM FALLING INTO UPS SPIDER WEBS - AND HAVE NO OTHER INTENTIONS THAN TO HELP YOU - ESPECIALLY IF YOU ARE JUST BEGINING TO SELL ON THE INTERNET - ETC.



WE ARE GIVING UP ON ANY FUTURE DEALING WITH UPS WORLDWIDE.

OUR FIRST PROBLEM - WITH UPS - WAS IN 1999 WHEN WE SHIPPED AN $800 PACKAGE COD AND - UPS FORGOT TO PICK UP THE FUNDS.

THIS SECOND ATTEMPT - BEGINNING A YEAR AGO - AS YOU MAY WITNESS - IS CONVINCING TO ANY IMPARCIAL SPECTATOR - THAT UPS NEEDS TO CHANGE FOR THE BETTER.

THERE ARE MORE STORIES TO PUBLISH - WE WILL - YET THERE IS A BACKUP HERE.

WE RECOMMEND THAT ALL COMPANIES CHANGE TO THE GOOD OLD FASHION - "THE CUSTOMER IS ALWAYS RIGHT" - AND WATCH THE STOCK VALUE SKY ROCKET.

THIS "SHUT UP AND PUT UP ATTITUTE DOCUMENTED HERE - IS TRULY NOT OUR WAY OF DEALING WITH OUR CLIENTS.

WORD OF MOUTH IS THE BEST FORMULA TO CONTINUAL SUCCESS - AND FRANKLY - ALL THE MEGA COMPANIES ARE LOSING OUT.

THEIR EMPLOYEES WILL BE ABLE TO DO MORE CONSTRUCTIVE TASKS - AND HAVE A STABLE MENTAL CONDITION,

"WIN-WIN" AS CESAR ROJAS SAYS.



THIS SITE IS OPEN FOR COMMENTS BELOW - PLEASE FEEL FREE TO ADD ANY INFORMATION TO THESE PAGES.









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