UPS CUSTOMER SERVICE SPAIN

CUSTOMER SERVICE SPAIN - UPS RECORDING 2 - TELEPHONE IS NOT FREE LIKE IN THE US -  UPS ESPAÑA - NUMERO TEL.: 902 88 88 20

902 NUMBERS

The client pays the full cost of these calls which is less than the standard rate for an "interprovincial" (national) call using Telefónica. In this case the company only wishes to receive calls from people prepared to pay the full cost of contacting the company.

CALL COSTS

The cost in eurocents of calls to these numbers is set out below:

900 numbers - Free

901 numbers - Connection Peak Off-peak
Provincial:           4,51           4,05     2,01
Interprovincial:    4,51           4,05     2,01
Mobile: Price differs with each mobile phone company

902 numbers: Connection Peak Off-peak

Provincial:           9,02          8,10     4,03

Interprovincial:     9,02         8,10     4,03

Mobile: Price differs with each mobile phone company

Vía de los Poblados, 1 - Edificio Alvento 2
28033 Madrid 
Spain
Tel.: 902-88-88-20

WE FOUND THIS ON THE INTERNET - UPS TELEFONO GRATUITO
917797373

THIS SITE IS OPEN FOR COMMENTS.

CUSTOMER SERVICE - 4.25 MINUTOS

NOTE - WE PUT OUR PHONE ON LOUDSPEAKER - THEREFORE THE RECORDINGS ARE BAD QUALITY.

WE WILL CLEAN THEM UP AND POST IN YOUTUBE.

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NEW "COMMERCIAL AGENT" 3 - RECORDING DIVIDED IN TWO - (GRABACION DIVIDIDA EN DOS) -

Entitled "BLAME THE VICTIM"

42 MINUTES OF RUN-AROUNDS - INTERRUPTING OUR WORK FLOW - BACKED UP FROM UPS SPAIN´S INEFFICIENCY



SINCE THIS NEW COMMERCIAL AGENT (MANUELA) - WANTED AN EXPLANATION - WE TRIED TO READ THE EMAILS EXCHANGED - AS SHE APPARENTLY HAD NO KNOWLEDGE ABOUT OUR CLAIM.

THE EMAILS EXCHANGED

INEFFICIENT?

OF COURSE.

SHE SHOULD HAVE JUST READ THE EMAILS - BEFORE CALLING.
IT IS CLEARLY DOCUMENTED.

UPS ESPAÑA - STOP WASTING OUR TIME

PART 1 - 18 MINUTES

MINUTE 3.12 - WE ARE TOLD THAT SHE DOES NOT LIKE OUR TONE OF VOICE ... IT JUST GOES DOWNHILL FROM THERE.

PART 2 - 19 MINUTES

NOTE - WE ARE CUT OFF CONSTANTLY -- EXHAUSTING.

MINUTE 17.12 - PLEASE DO NOT CALL AGAIN - SEND US AN EMAIL - WE CANNOT SPEND MORE TIME ON THE PHONE !!!

WE THOUGHT - ANOTHER VERBAL MARATHON WITH THIS LADY IS UNCALLED FOR.

MANUELA INSISTED SHE WOULD CALL IF SHE FELT THIS
 TO BE THE BEST SOLUTION.

WE INSISTED THAT SHE SHOULD ONLY EMAIL US.

SHE HUNG UP ON US.

INTERRUPTING OUR WORK FLOW - AND AFTER SPENDING SEVEN HOURS FOUR DAYS EARLIER - TO SEND ONE PACKAGE -

ALL DAY THE NEXT DAY WITH EMAILS TO AND FROM THE UPS COMMERCIAL AGENT ABOUT THAT ONE SHIPMENT  ---

"BICKERING" ABOUT 17.10 + 1.70 EUROS - YET MORE IMPORTANT TO US -- THE FACT THAT THE EVENTS WERE COMPLETELY TWISTED FROM REALITY.



YES WE HAD TO PULL UP OUR NOTES - METICULUOUSLY RECORDED - TO SPEAK WITH THIS NEW AGENT - FOUR DAYS LATER.

IF SHE HAD READ THE EMAILS EXCHANGED - WE WOULD HAVE NOT LOST 42 MINUTES + THE ATTITUDE THIS SECOND AGENT HAD - WAS QUITE IRRITATING.



IT WAS LIKE TALKING TO THE WALL - OR OUR CLEANING LADY - WHO IS ILLITERATE.

SHE (MANUELA) - LIKED TO TALK - SHOW HER AUTHORITY AND IMPORTANCE - YET DID NOT SEEM TO LISTEN WELL ---  WHEN WE WERE ABLE TO PUT IN A WORD EDGEWISE.


WE ALL KNOW - "THE DEVIL IS IN THE DETAIL" - AND WE ARE CAREFUL ABOUT DOCUMENTING ALL.



PERSONALLY - I WOULD RATHER HAVE ALL OF MY TEETH PULLED WITHOUT ANESTHESIA - THAN LISTEN TO ANOTHER ROUND OF HOGWASH.

WHO IN THE WORLD HAS TIME?

WE DO.

THIS IS A MATTER OF PRINCIPAL.

NOTES:

MANUELA LLAMADA TELEFONICA 26 FEB - JUEVES 10.18 HORAS
		91 779 73 00
		10.18 -	CALLED
		11.00 -	CALL OVER
		36.51 MINUTES - RECORDED TOTAL TIME 42 MINUTES

UPS SPAIN - two voided shipments

UPS SPAIN - voided bill - second shipment

VOIDED SECOND SHIPMENT - CORRESPONDING TRACKING #

VOIDED SHIPMENT - CORRESPONDING TRACKING #
PACKAGE ARRIVES

TODAY - FRIDAY - FIVE DAYS AFTER ONE SHIPMENT WAS FINALLY MADE - WE STILL DO NOT KNOW THE PRICE WE WILL HAVE TO PAY.

THIS MANUELA NEVER SENT AN EMAIL CONFIRMING WHAT SHE HAD SAID.

WE ONLY HAVE - A CANCELED RECEIPT - WITH A CANCELED TRACKING NUMBER - WITH A CANCELED RETAIL PRICE (NOT OUR PRICE AS OFFERED BY UPS) - AND PROOF THAT THE CANCELED SHIPMENT - WITH A CANCELED TRACKING NUMBER ARRIVED - DATED SCREEN SHOTS ABOVE.



ONCE PACKAGES ARE PROCESSED - WE ALWAYS SEND AN EMAIL TO OUR CUSTOMERS - CONFIRMING THE TRACKING NUMBER AND A LINK TO TRACK.

FOR SHIPMENTS FROM THE STATES - WE ALSO SIGN BOTH OURSELVES AND THE CUSTOMER TO TRACKING NOTIFICATIONS BY EMAIL - WHICH WE DID WITH THIS FIRST UPS SHIPMENT FROM SPAIN.


WE HAVE BEEN SELLING ON THE INTENET SINCE 2000 - AND LEARNED TO DOCUMENT ALL METICULOUSLY.

WE TAKE DETAILED PHOTOS OF EACH PACKAGE - INSIDE AND OUT - IN CASE THERE ARE ANY DISPUTES.

23 FEB 2015 - ORDER NUM. XXXX - 50 X 50 X .6 CM

WE HAVE NOT PUBLISHED THE FIRST RECORDING AS IT WAS RECORDED WITHOUT ADVISING (DUAL CONSENT) - WHICH IS NOT A LEGAL REQUIREMENT IN SPAIN - YET WE PREFER TO BE CAREFUL.



ANYONE WHO DECIDES TO USE UPS IN SPAIN SHOULD THINK TWICE - IF THEY DO NOT WANT TO WASTE DAYS OF TIME AND UNNECESSARY AGGRAVATIONS.

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